Frequently asked questions
Everything people usually ask before their first ten minutes on the mat.
Does it hurt?+
It's intense for the first minute or two — most people describe it as a strong prickling warmth. After that it settles into a deep, heavy relaxation. Start with a t-shirt between you and the mat and work up to bare skin.
How long should I lie on it?+
Ten to twenty minutes is the sweet spot. Beginners often start with five minutes a day and build from there.
What's included in the set?+
The signature acupressure mat, the contoured cervical relief pillow, and a drawstring carry bag for storage and travel.
Where can I use it?+
On the floor, on a yoga mat, on a bed, or draped over a chair or couch for your upper back. Some people also stand on it for tired feet.
How do I clean it?+
Wipe the spike plates with a damp cloth and mild soap, then let it air dry. Don't machine wash or tumble dry.
Is it safe for everyone?+
It isn't a medical device. If you're pregnant, have a skin condition, a bleeding disorder, take blood thinners, or have a heart condition or implanted device, check with your doctor first.
How long does shipping take?+
Orders are processed within 1–2 business days, and shipping is free. See our Shipping policy in the footer for delivery estimates by region.
How do I track my order?+
Use the Track Order page — you can look up your order with the email you checked out with, or use the tracking link in your shipping confirmation email.
What's your return policy?+
We offer a 30-day comfort guarantee. If it isn't for you, reach out and we'll walk you through the return — full details are in our Returns policy in the footer.
Can I use it after workouts?+
Yes — a lot of customers use it for post-run and post-lift recovery to increase circulation to sore muscles.
Still have a question?
Reach out any time — we answer every message.